Injazat Services
Developer: Injazat Services LLC

Privacy Policy

For the Injazat Services mobile application (Android package com.injazat and iOS com.Injazat.ae), published by Injazat Services LLC, Sharjah, United Arab Emirates.

Effective date: 9 August 2026  •  Last updated: 9 August 2026

This policy explains what personal data the Injazat Services app collects, why we collect it, who we share it with, how long we keep it, and the choices and rights you have. If you do not agree with this policy, please do not use the app.

1. Who we are

Injazat Services LLC ("Injazat", "we", "us") is the developer and data controller for the Injazat Services app.

Address: Sharjah, United Arab Emirates
Email: info@injazat.ae
Phone / WhatsApp: +971 56 827 4747

2. Data we collect

We only collect data that the app actually needs in order to work. We do not sell your personal data, and we do not use it for advertising or ad targeting.

DataWhy we collect itHow it is collected
Name (first and last) To create and identify your account and to address you in the app You provide it at sign-up or in Edit Profile
Email address Account creation, sign-in, account recovery and service correspondence You provide it
Phone number Account creation, sign-in, and one-time password (OTP) verification You provide it
Password To secure your account. Passwords are stored only in irreversible hashed form and are never visible to us. You provide it
Profile photo Optional — to personalise your profile You choose an existing photo or take one with the camera
Photos and documents you upload To attach supporting files to a service request, consultation or feedback item You select or capture them, only when you choose to attach a file
Approximate and precise location Only to show you nearby service centres and to display them on a map. Location is used while you are using that feature. Device location, after you grant permission. We do not collect location in the background.
Service activity Your service requests, bookings, consultations, tracking history, feedback and notifications, so that the service works and you can see your history Generated as you use the app
Push notification token To deliver notifications about your requests and bookings Issued by Firebase Cloud Messaging
Diagnostics and crash data To detect and fix crashes and improve stability. This data is technical and is not used to identify you. Collected automatically by Firebase Crashlytics if a crash occurs

We do not knowingly collect financial account numbers, payment card details, health records, biometric data, contacts, SMS messages, call logs, or the list of apps installed on your device.

3. Device permissions we request

Android and iOS will ask your permission before the app can use any of the following. You may refuse or later withdraw any permission in your device settings; the rest of the app continues to work.

  • Camera — only to take a profile photo or capture an image to attach to a request.
  • Photos / storage — only to let you choose an existing image or document to upload, and to save files you download.
  • Location — only to find and map nearby service centres, while you are using that screen.
  • Notifications — only to send you updates about your requests and bookings.

The app does not record audio or video. Where a microphone permission appears in the Android permission list, it is declared by a third-party media library and is not used by this app.

4. How we use your data

  • To create, secure and manage your account and verify it by OTP.
  • To receive, process, fulfil and track the services and consultations you request.
  • To communicate with you about your requests, including push notifications.
  • To show you nearby service centres.
  • To respond to your feedback, enquiries and support requests.
  • To keep the app secure, diagnose faults and improve reliability.
  • To comply with legal, regulatory and record-keeping obligations in the UAE.

Our legal bases are: performance of the service you asked for, your consent (for optional permissions such as camera and location), our legitimate interest in keeping the service secure and working, and compliance with legal obligations.

5. Who we share data with

We do not sell your data and we do not share it with data brokers or advertisers. We share it only with the service providers that operate the app on our behalf, and only as far as needed:

ProviderPurposeData involved
Amazon Web Services (AWS) Hosting our backend, database and uploaded-file storage All account and service data
Google — Firebase Cloud Messaging Delivering push notifications Push token, notification content
Google — Firebase Crashlytics Crash and stability diagnostics Technical crash and device data
Google Maps Platform Displaying maps and converting coordinates to addresses Location coordinates while you use the maps feature

We may also disclose data where we are legally required to do so by a competent UAE authority, court order or applicable law, or where necessary to establish, exercise or defend legal claims.

Your data may be processed on servers located outside the UAE by these providers. Where that happens, we rely on the provider's contractual data-protection commitments to keep your data protected to the standard described in this policy.

6. How long we keep data

We keep your account data for as long as your account is active. If you delete your account, we delete the associated personal data as described in section 7.

Some records may be retained for longer where UAE law or regulation requires it — for example, service or transaction records. Any retained data is limited to what the law requires and is deleted once that retention period ends.

7. Your rights and choices

You may at any time:

  • Access and correct your profile data in the app under Profile → Edit Profile.
  • Withdraw a permission (camera, photos, location, notifications) in your device settings.
  • Delete your account and data. In the app go to Profile → Account → Delete Account, or email us. Full instructions are on our Account & Data Deletion page. Verified deletion requests are completed within 30 days.
  • Request a copy of your personal data, or object to or restrict our processing of it, by emailing info@injazat.ae.

We respond to requests within 30 days. You may also complain to the competent UAE data protection authority if you believe we have not handled your data lawfully.

8. How we protect your data

  • All traffic between the app and our servers is encrypted in transit using HTTPS/TLS.
  • Files you upload are stored encrypted at rest using AES-256 server-side encryption.
  • Passwords are stored only as irreversible hashes.
  • Access to production data is restricted to authorised personnel who need it.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security; we work continuously to protect your data.

9. Children

The app is intended for a general audience aged 18 and over and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

10. Changes to this policy

If we change this policy we will update the "Last updated" date above and publish the new version at this address. Material changes will also be notified in the app.

11. Contact us

Questions about this policy or about your data:

Injazat Services LLC
Sharjah, United Arab Emirates
Email: info@injazat.ae
Phone / WhatsApp: +971 56 827 4747

12. Governing law

This policy is governed by the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.